Shipping Policy
At Epiclane Private Limited, we strive to deliver your orders safely and on time. This Shipping Policy explains our order processing timelines, shipping methods, delivery estimates, and important shipping-related information.
By placing an order on our website, you agree to the terms outlined below.
1. Company Information
Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India
Website: www.epiclane.in
Email: contact@epiclane.in
Contact form : https://www.epiclane.in/page/contact-us
2. Order Processing
Most orders are processed within 1 business day after payment confirmation.
For customized and personalized products, production may begin immediately after receiving the required customization details and artwork approvals, if applicable.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.
3. Domestic Shipping (India)
We deliver across India through trusted courier partners.
Estimated Delivery Time
Standard Delivery: 2–9 Business Days
Remote locations may require additional delivery time.
Shipping Charges
Prepaid Orders: Free Shipping
Cash on Delivery (COD): Additional charges may apply and will be displayed during checkout.
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other circumstances beyond our control.
4. International Shipping
We ship selected products internationally.
Estimated Delivery Time
10–20 Business Days
Shipping Charges
International shipping charges are calculated separately and may vary based on:
Destination Country
Product Weight
Package Dimensions
Shipping Method
Shipping charges will be communicated before order confirmation whenever applicable.
Customs & Import Duties
International customers are responsible for any customs duties, import taxes, VAT, handling charges, or other fees imposed by their country's customs authorities.
Epiclane is not responsible for delays caused by customs clearance procedures.
5. Courier Partners
Orders may be shipped through:
DTDC
Blue Dart
Amazon Shipping
India Post
Other approved logistics partners
The shipping carrier is selected based on service availability, delivery location, and operational requirements.
6. Order Tracking
Once your order has been dispatched, tracking details may be provided via:
Email
SMS
WhatsApp
Customer Support
Tracking updates are generated by the shipping carrier and may occasionally take time to appear in their system.
7. Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
Recipient Name
Mobile Number
House/Flat Number
Street Address
City
State
Postal Code
Country
Epiclane shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
8. Delivery Delays
While we aim to meet estimated delivery timelines, delays may occur due to:
Weather Conditions
Transportation Disruptions
Public Holidays
Customs Clearance
Courier Operational Issues
High Seasonal Demand
Natural Disasters
Government Restrictions
Such delays are beyond our control and do not automatically qualify for refunds or cancellations.
9. Damaged, Broken, or Partially Damaged Shipments
We take great care in packaging every order. However, if a shipment arrives damaged, broken, defective, or partially damaged during transit:
Required Documentation
Customers must:
Contact us within 7 days of delivery
Provide a complete and uninterrupted unboxing video
Share photographs of the product and packaging if requested
Retain original packaging materials until the claim is resolved
Resolution Process
After verification of the claim, Epiclane may, at its sole discretion:
Provide a replacement product
Repair the product where applicable
Issue a partial refund
Issue a full refund
Replacement Timeline
Replacement orders generally require:
3–5 Business Days for processing and manufacturing
Up to 15 Days for delivery within India depending on location
Claims submitted without an unboxing video may not be eligible for replacement or refund.
10. Failed Delivery Attempts
If delivery cannot be completed due to:
Customer unavailability
Incorrect address
Refusal to accept delivery
Failure to respond to courier communication
The shipment may be returned to us.
Additional shipping charges may apply for re-dispatching the order.
11. Customized and Personalized Products
Since many Epiclane products are personalized according to customer specifications, production may begin shortly after order confirmation.
Customers are encouraged to carefully review all submitted:
Names
Spellings
Logos
Photographs
Messages
Customization Instructions
Epiclane is not responsible for errors resulting from incorrect information provided by the customer.
12. Shipping Restrictions
Certain products may be restricted from shipping to specific countries or regions due to:
Local regulations
Import restrictions
Courier limitations
Product-specific restrictions
Epiclane reserves the right to refuse shipment where delivery is not feasible.
13. Contact Us
For shipping-related questions or assistance, please contact:
Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India
Email: contact@epiclane.in
Website: https://www.epiclane.in/page/contact-us