Return, Refund & Replacement Policy

At Epiclane Private Limited, customer satisfaction is important to us. We carefully manufacture and inspect every product before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read this policy carefully before requesting a return, refund, or replacement.

1. Company Information

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Website: www.epiclane.in
Email: contact@epiclane.in
Contact form : https://www.epiclane.in/page/contact-us
2. Return Eligibility

Customers may request a return, replacement, or refund within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

To be eligible, the product must:

Be in its original condition
Be unused where applicable
Include original packaging
Be accompanied by proof of purchase
Meet the requirements described in this policy
3. Customized & Personalized Products

Most products sold by Epiclane are personalized and manufactured specifically according to customer-provided details.

Therefore, customized and personalized products are generally non-returnable and non-refundable except in the following situations:

Product received damaged during transit
Product received defective
Wrong product delivered
Wrong customization done by Epiclane
Product significantly differs from the approved order details

Returns or refunds will not be approved for:

Change of mind
Personal preference
Ordering the wrong product
Incorrect customization details submitted by the customer
Minor variations in color, texture, grain, print placement, or finish
4. Damaged, Defective, or Incorrect Products

If you receive a damaged, broken, defective, incomplete, or incorrect product, you must:

Within 7 Days of Delivery:
Contact our support team
Provide your order details
Share a complete and uninterrupted unboxing video
Provide product photographs if requested

Claims submitted without an unboxing video may not be eligible for replacement or refund.

Epiclane reserves the right to inspect and verify all claims before approving any resolution.

5. Replacement Policy

If a replacement request is approved:

India Orders
Replacement manufacturing time: 3–5 Business Days
Delivery time: Up to 15 Days depending on location

Replacement products will be shipped at no additional cost if the issue is verified and approved.

Epiclane reserves the right to provide a replacement instead of a refund whenever appropriate.

6. Refund Policy

Refunds may be approved in situations such as:

Replacement is not possible
Product is permanently out of stock
Severe manufacturing defect
Wrong product delivered and replacement unavailable
Order cannot be fulfilled

Approved refunds will be processed through the original payment method whenever possible.

Refund Processing Time
Refund approval: 2–5 Business Days
Bank/Card Processing: 5–10 Business Days

Actual refund timelines may vary depending on banks, payment gateways, and financial institutions.

7. International Orders

International orders are generally non-returnable and non-refundable due to shipping costs, customs regulations, and international logistics limitations.

However, if an international order arrives:

Damaged
Defective
Incorrect

Customers must contact us within 7 days of delivery and provide:

Complete unboxing video
Product photographs
Order details

After review, Epiclane may, at its sole discretion:

Provide a replacement
Offer store credit
Issue a partial refund
Issue a full refund
8. Non-Returnable Items

The following items are not eligible for return or refund:

Successfully delivered customized products
Products with customer-approved designs
Products with customer-provided spelling errors
Gift cards (if applicable)
Downloadable products (if applicable)
Products damaged after delivery
Products showing signs of misuse or negligence
Products without original packaging
Products returned without authorization
9. Customer-Provided Customization Errors

Customers are solely responsible for verifying:

Names
Spellings
Dates
Messages
Logos
Artwork
Uploaded Images

Epiclane is not responsible for errors resulting from incorrect information submitted by customers during the ordering process.

10. Manufacturing & Material Variations

Many Epiclane products are made from natural materials such as wood, MDF, acrylic, metal, and handcrafted components.

Minor variations in:

Color
Texture
Grain Pattern
Print Position
Engraving Depth
Finishing

are considered normal and do not qualify as defects.

11. Cancellation of Approved Returns

Epiclane reserves the right to reject any return, refund, or replacement request if:

The claim appears fraudulent
Required evidence is not provided
Product damage occurred after delivery
Policy conditions are not met

The decision of Epiclane regarding claim verification shall be final.

12. Limitation of Liability

Our liability for any approved claim shall be limited to:

Replacement of the product,
or
Refund of the amount paid for the product

Epiclane shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products.

13. Contact Us

For return, refund, or replacement requests, please contact:

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Email: contact@epiclane.in
Contact form : https://www.epiclane.in/page/contact-us