Cancellation Policy

At Epiclane Private Limited, many of our products are customized and personalized according to individual customer requirements. Because production may begin shortly after an order is placed, we have established the following cancellation policy.

By placing an order with Epiclane, you agree to the terms outlined below.

1. Company Information

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Website: www.epiclane.in
Email: contact@epiclane.in
Contact Form: https://www.epiclane.in/page/contact-us

2. Order Cancellation Requests

Customers may request cancellation of an order by contacting our support team through email, phone, or WhatsApp before production or processing begins.

Cancellation requests are subject to review and approval by Epiclane.

3. Cancellation Before Production Starts

Orders may be cancelled without penalty if:

Production has not started
Customization work has not begun
Artwork preparation has not started
Printing, engraving, manufacturing, or assembly has not commenced

If approved, the customer will be eligible for a full refund of the amount paid.

Refunds will be processed according to the refund timelines mentioned in this policy.

4. Cancellation After Production Begins

Once production has started, orders cannot be cancelled.

This includes situations where:

Personalization details have been processed
Design work has begun
Artwork has been prepared
Printing has started
Engraving has started
Manufacturing or assembly has begun

Since customized products are created specifically for the customer, cancellation requests after production begins will not be accepted.

5. Customized & Personalized Products

Most Epiclane products are made to order using customer-provided:

Names
Logos
Photographs
Messages
Artwork
Branding Elements

Because these products are created specifically for an individual customer or organization, they are generally not eligible for cancellation once production activities have started.

Customers are advised to carefully review all customization details before placing an order.

6. Modification of Orders

Customers may request modifications to their order before production begins.

Requested changes may include:

Name Corrections
Design Changes
Quantity Updates
Address Updates

Once production has started, modifications may not be possible.

Epiclane reserves the right to accept or reject modification requests depending on the production stage.

7. Refund for Cancelled Orders

If a cancellation request is approved before production begins:

Refund Processing Time
Refund Approval: 2–5 Business Days
Bank/Card Processing: 5–10 Business Days

Refunds will generally be issued through the original payment method used during purchase.

Actual credit timelines may vary depending on banks, payment gateways, and financial institutions.

8. Cash on Delivery (COD) Orders

COD orders may be cancelled before dispatch.

However, repeated cancellation of COD orders may result in restrictions on future COD purchases at the discretion of Epiclane.

Epiclane reserves the right to refuse COD service for customers with a history of repeated order cancellations or delivery refusals.

9. Orders Already Shipped

Once an order has been dispatched and handed over to the shipping carrier, it cannot be cancelled.

Customers must refer to the Return, Refund & Replacement Policy for assistance after delivery.

10. Force Majeure

Epiclane shall not be liable for delays, cancellations, or inability to fulfill orders caused by circumstances beyond our reasonable control, including but not limited to:

Natural Disasters
Floods
Fires
Government Restrictions
Transportation Disruptions
Labor Disputes
Pandemic-Related Restrictions
Technical Failures
11. Right to Cancel by Epiclane

Epiclane reserves the right to cancel any order due to:

Product Unavailability
Pricing Errors
Suspected Fraudulent Activity
Payment Verification Issues
Incorrect Customer Information
Operational Constraints

In such cases, customers will be notified and any eligible refund will be processed accordingly.

12. Contact Us

For cancellation requests or assistance, please contact:

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Email: contact@epiclane.in
Contact Form: https://www.epiclane.in/page/contact-us

Website: www.epiclane.in