Privacy Policy

Welcome to Epiclane Private Limited ("Epiclane", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, place an order, submit customization details, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Company Information

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Website: https://www.epiclane.in/contact-us
Email: contact@epiclane.in

2. Information We Collect

We may collect the following information from customers:

Personal Information: Full Name, Email Address, Mobile Number, Billing Address, Shipping Address, Company Name (if applicable).
Order Information: Product Details, Customization Requests, Order History, Delivery Information.
Customization Content: Names and Text for Engraving, Logos, Images and Photographs, Artwork Files, Design Instructions, Business Branding Materials.
Technical Information: IP Address, Browser Information, Device Information, Location Data, Website Usage Information, Cookies and Similar Technologies.
Payment Information: Payments are processed through secure third-party payment providers. We do not store complete credit card, debit card, UPI, banking, or payment credentials on our servers.

3. How We Use Your Information

We use the collected information to:

Process and fulfill orders
Personalize and manufacture customized products
Deliver products and services
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Communicate promotional offers and marketing updates (where permitted)

4. Personalized Product Information

As a personalized gifting company, Epiclane may collect names, logos, photographs, artwork, messages, and other customization details provided by customers.

Customers are responsible for ensuring that they have the necessary rights, permissions, and authorization to use any images, logos, trademarks, designs, or content submitted to us for customization purposes.

Epiclane is not responsible for any copyright, trademark, or intellectual property infringement arising from customer-submitted content.

5. Payment Security

We use trusted payment gateways and payment processing partners to facilitate transactions.

All payments are processed through secure encrypted channels. We do not store sensitive payment information such as card numbers, CVV codes, net banking credentials, or UPI PINs.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Enhance user experience
Analyze website traffic
Understand customer behavior
Support marketing and advertising activities

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. Third-Party Services

We may use third-party services including but not limited to:

Payment Gateways (such as Razorpay and other payment providers)
Shipping and Logistics Partners
Google Analytics
Meta/Facebook Pixel
WhatsApp Business Services
Email Marketing Platforms
Website Hosting Providers

These third parties may process information as necessary to provide their services. We encourage users to review the privacy policies of these third-party providers.

8. Sharing of Information

We do not sell, rent, or trade customer personal information.

We may share information only when necessary with:

Courier and shipping partners
Payment processing providers
Technology and service providers
Legal authorities when required by law
Business partners involved in order fulfillment

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Marketing Communications

We may send promotional emails, SMS messages, WhatsApp messages, product updates, offers, and marketing communications.

Customers may opt out of promotional communications at any time by contacting us or using available unsubscribe options.

11. Portfolio and Marketing Usage

Epiclane may photograph or display completed customized products for portfolio, website, advertising, social media, catalog, and promotional purposes.

If a customer does not wish their customized product to be displayed publicly, they must notify us at the time of placing the order. We will make reasonable efforts to honor such requests.

12. International Users

For international orders, customer information may be processed and transferred across jurisdictions as necessary for payment processing, logistics, manufacturing, and customer support purposes.

By placing an international order, you consent to such processing and transfer of information.

13. Children's Privacy

Our products and services are not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

14. Your Rights

Depending on applicable laws, customers may have the right to:

Access their personal information
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent where applicable
Object to certain processing activities

Requests may be submitted through our contact information below.

15. Changes to This Privacy Policy

Epiclane reserves the right to modify, update, or revise this Privacy Policy at any time.

Changes become effective immediately upon publication on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For questions regarding this Privacy Policy, please contact:

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Email: contact@epiclane.in
Website: https://www.epiclane.in/contact-us